Returns
Returns / Exchanges
* If your parcel is returned outside of the returns cut off period we will unfortunately be unable to process your refund. In this case if you would like your item back you will be responsible for the cost of returning the parcel back to yourself.
* Items must be unworn and unwashed.
* Items must have all tags attached.
* All other returns T&C's (below) apply.

Can I exchange an item?
Unfortunately, we are unable to process exchanges. You can return your item to us for a full refund or credit note and place a new order to receive the item of your choice. Please return your item(s) to us following the method below:
* Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
* Label the package clearly and return to So You Boutique, 28A Market Square, Leighton Buzzard, Bedfordshire, LU7 1HE, United Kindgom.
* Return the package and obtain proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.

What is your returns policy?
* Items must be returned within 14 days of the date the parcel has been received by the customer.
* If your parcel is returned outside of the returns cut off period we will unfortunately be unable to process your refund. In this case if you would like your item back you will be responsible for the cost of returning the parcel back to yourself.
* Items must be unworn and unwashed.
* Items must have all tags attached.
* Please refer instore for our instore return policy as this differs from our on line policy.

How do I return my item(s)
* Re-Pack the item with the original labels and tags still attached.
* Cover your address label with a new clean label and return to So You Boutique, 28A Market Square, Leighton Buzzard, Bedfordshire,
LU7 1HE, United Kindgom.
* Return the packing and obtain a proof of postage. Keep your certificate of postage safe as you will need this as your proof of postage. We're sorry, but we are unable to offer free returns for customers, returns must be made at your own cost. Where an item is incorrect or faulty, your return postage costs will be reimbursed up to the value of £5.
*Please note, that due to hygiene reasons, earrings are excluded from our returns policy. As such we are unable to offer refund or exchange on these items.

*Please note, refunds will not be given on items deemed unfit for resale, reasons may include;
* makeup marks
* perfume smell
* tan marks
* alterations
* strong odours

What should I do if I receive an incorrect or faulty item?
Oh no! We're sorry to hear this. Please send us an e-mail (shop@soyouboutique.co.uk) or private Facebook (So You Boutique) message with your order number, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the 'How do I return an item?' and we'll do our absolute best to get this for you.
For items that are faulty, the returns postage cost will be reimbursed. This is to a maximum value of £5.00.
*A consumer cannot claim for a refund or replacement if he/she alters the item or causes any damage to the item.

Delivery Information Delivery Options (UK Mainland)
* Standard Delivery (Royal Mail) (3-5 Working Days) Excluding Sundays and Bank Holidays - £3.95 (UK MAINLAND ONLY) will need to be signed for
* Orders placed before 14:00 qualify for 48hr Delivery. *T&C's Apply* (Please see below) (UK MAINLAND ONLY)
* Highlands & Islands - Standard Delivery (Royal Mail) (3-5 Working Days) - £3.95 (Excluding Sundays & Bank Holidays)
T's & C's Apply* (Please see below)
* European - Standard European £9.95
* International - Standard International £14.95

Turnaround
All deliveries will be dispatched within Standard delivery terms (3-5 working days) but our aim tis o dispatch within 48hrs.
Orders are taken Monday to Sunday. Orders will be delivered from Monday to Saturday. Please note that if ordering on or near a Bank Holiday, this may affect the dispatch and delivery of your parcel. Please also allow extra time for delays during busy periods. Our UK Mainland & International orders are shipped via Royal Mail.

Delivery T&C's
Potential delays deliveries can occasionally encounter complications along the way such as:
Vehicle Breakdowns
Missing/Incomplete Address Details
Unable to locate the address
Busy periods ie. Christmas, Black Friday etc
Loss or Damage

Although we aim to dispatch all orders within the specified service time frame, there are some circumstances that may cause a delay in the dispatch of your order. These are exceptional situations and those in which cannot be avoided, therefore, we are unable to offer a refund for delivery costs however we will endeavour to keep you updated.

Late/Missed Deliveries
Unfortunately, once we have passed your parcel to the Royal Mail it is their responsibility to fulfil the requested delivery service.
In the case of your delivery being late or missed, please Boutique on 01525 373235 and we will endeavour to locate the parcel.

Please note we are unable to refund delivery costs in an instance where a parcel is delayed or delivery is missed for the following reasons:
* The courier has attempted delivery, but has unfortunately missed you.
* The courier has for unforeseen circumstances been unable to reach you.
* Vehicle Breakdowns
* Unable to locate your address
* Incorrect address provided
Orders Delivered In Safe Place or with a Neighbour
If you request for your order to be delivered to your safe place or with a neighbour, this is at your own risk and we are not liable.

Discount Code Terms
Please note that discount codes can only be applied once to any order and cannot be used in conjunction with any other promotions. Once applied the discount code cannot be used again. If an item is returned from an order that had a discount code applied, the value of the code used will be deducted from any refund. Unfortunately codes that have been redeemed cannot be reissued in the event of a return. Gift Voucher Terms
When placing an order for a Gift Voucher please note that this is an E- Voucher and will be automatically emailed to the email address provided. The Voucher can be used in store and online. Each voucher purchased has an Expiry Date of 6 months.