RETURNS / EXCHANGES

WHAT IS YOUR RETURNS POLICY?
If you are not entirely satisfied with your purchase, please return it in its original condition, unworn with all tags attached and within 14 days of the date shown on your dispatch note. Some products are non-returnable for hygiene reasons. Damaged items must be reported within 7 days of receipt.

Please contact [email protected] to inform us of any refunds before they are sent.

Please fully complete the Returns Form you receive with your order. If you do not have a Returns Form within your parcel please email [email protected]

  • Items must be unworn and unwashed.
  • Shoes must be tried on indoors.
  • Items must have all tags attached.

We're sorry, but we are unable to offer free returns for customers, returns must be made at your own cost. Where an item is incorrect or faulty, your return postage costs will be reimbursed up to the value of £5. All customers who wish to return their items can use the returns address found on the contact page of this site.

CAN I EXCHANGE AN ITEM?
Unfortunately, we are unable to process exchanges. You can return your item to us for a full refund or credit note and place a new order to receive the item of your choice. Please return your item(s) to us following the bulleted list under "How do I return my item(s):

SALE ITEMS
Refunds are generally given if all items are returned unworn/unwashed and with the tags attached. Please return your item(s) to us following the bulleted list under "How do I return my item(s)"

Returns are not offered if sale item(s) is part of our "All Sales Final" policy which means that we sell items at a loss (like in clearance sales).

"All Sales Final" policy
Refunds, returns and/or exchanges are not possible - once an item has been purchased, you have no remedy to return it for a replacement or refund. We do not include any damaged or faulty goods as part of ANY sale. Items sold under this policy are generally sold at a loss (like in clearance sales). Items under this policy include:

  • vouchers
  • gift cards
  • discounted bundles offers
  • items marked 'non returnable' on any sales promotions/adverts/social media platform.

Sometimes, we may will returns and issue refunds if damage occurs in shipping. Please do contact for further discussion if you so wish.

HOW DO I RETURN MY ITEM(S)

  • Re-Pack the item with the original labels and tags still attached.
  • Cover your address label with the So You returns address, which you will find in the original package posted to you.
  • Return the packing and obtain a proof of postage. Keep your certificate of postage safe as you will need this as your proof of postage.

We're sorry, but we are unable to offer free returns for customers, returns must be made at your own cost. Where an item is incorrect or faulty, your return postage costs will be reimbursed up to the value of £5. All customers who wish to return their items can use the returns address found on the contact page of this site.

*Please note, that due to hygiene reasons, earrings are excluded from our returns policy. As such we are unable to offer refund or exchange on these items.

*Please note, refunds will not be given on items deemed unfit for resale, reasons may include;

  • makeup marks
  • perfume smell
  • tan marks
  • alterations
  • strong odours

WHAT SHOULD I DO IF I RECEIVE AN INCORRECT OR FAULTY ITEM?

Oh no! We're sorry to hear this. Please send us an e-mail or with your order number, the name/product code of the item you were supposed to receive and further details of the problem. Please return the item to us by following the procedure stated in the 'How do I return an item?' and we'll do our absolute best to get this for you.

For items that are faulty, the returns postage cost will be reimbursed. This is to a maximum value of £5.00.

*A consumer cannot claim for a refund or replacement if he/she alters the item or causes any damage to the item.